Question 1

What is Sync Backup & Restore?

Accepted Answer

Sync Backup & Restore is a cross-platform file synchronization and backup application that allows you to copy, mirror, and restore files between local storage, external drives, and cloud services. It supports one-way and two-way sync, incremental backup, and manual restore operations.

Question 2

How is this different from iCloud, Google Drive, or Dropbox?

Accepted Answer

iCloud, Google Drive, and Dropbox are primarily cloud storage and file sharing services. Sync Backup & Restore, on the other hand, is a synchronization and backup engine that lets you control how data is copied, mirrored, and restored between any two locations (local folders, external drives, and multiple cloud providers). In short, cloud drives store your files, while Sync manages how, when, and where your files are replicated and recovered.

Question 3

Which platforms are supported?

Accepted Answer

Sync is available on iOS, Android, macOS, and Windows 10/11 through the Apple App Store, Google Play Store, Mac App Store, and Microsoft Store respectively.

Question 4

What operating system versions are required?

Accepted Answer

Minimum system requirements vary by platform. iOS typically requires iOS 15 or later, Android generally requires Android 7.0 or later, and desktop versions follow the minimum requirements listed in the Mac App Store and Microsoft Store.

Question 5

What types of sync modes are available?

Accepted Answer

The app supports Full Sync (mirror), Backup (one-way copy), Restore, Backup Sync (incremental backup), and Restore Sync (incremental restore).

Question 6

What storage locations can I sync with?

Accepted Answer

You can sync between local device storage, external drives (such as USB or SD cards), and supported cloud services including Google Drive, OneDrive, Dropbox, Box, and Amazon S3, depending on platform and purchased add-ons.

Question 7

Does it support two-way synchronization?

Accepted Answer

Yes. You can configure the app for one-way transfers (Backup/Restore) or two-way synchronization, ensuring that changes made on one device are reflected on the other.

Question 8

Does the app support incremental backups?

Accepted Answer

Yes. Incremental backup only transfers files that have changed since the last operation, reducing transfer time and storage usage.

Question 9

Is automatic background syncing supported?

Accepted Answer

Currently, most platforms require manual execution of sync tasks. Continuous background or scheduled syncing may be limited or unavailable depending on operating system restrictions.

Question 10

Does the app delete files during sync?

Accepted Answer

In mirror (full sync) mode, files deleted from the source can be removed from the destination to maintain an exact copy. Backup mode does not delete destination files unless explicitly configured.

Question 11

Why do my files not appear after syncing?

Accepted Answer

This can occur if the wrong source or destination folder was selected, permissions were not granted, or the task did not complete successfully. Reviewing task logs and drive authorisation usually resolves the issue.

Question 12

Does Sync support large files?

Accepted Answer

Yes. The app is designed to handle large files, with performance depending on available storage, memory, and network speed.

Question 13

Is scheduling supported?

Accepted Answer

Some platforms may support basic scheduling, but full background automation is limited by operating system restrictions and may require manual execution.

Question 14

Do I need to install the app on all my devices?

Accepted Answer

Yes. To sync files between two devices (e.g., your Android phone and your Windows PC), the Sync app must be installed and running on both devices simultaneously.

Question 15

Does the app include a file manager?

Accepted Answer

Yes. Sync includes a built-in file manager for browsing, copying, moving, renaming, deleting, and transferring files between connected locations.

Question 16

Can I restore my files after data loss?

Accepted Answer

Yes. Restore mode allows you to recover files from a selected backup location back to your device or computer.

Question 17

Can I access my files over Wi-Fi?

Accepted Answer

On supported platforms, the app can run a local web server that allows you to access and download selected files through a web browser on the same network.

Question 18

Where are my files stored?

Accepted Answer

Your files are stored only on your devices and your cloud storage providers. Miciniti does not have access to your data, and your files never pass through our servers.

Question 19

Do I need to create an account?

Accepted Answer

No registration or account creation is required. Simply download the app and start syncing.

Question 20

Is my data secure?

Accepted Answer

All file transfers use the security mechanisms provided by the operating system and connected cloud services. Authentication and permissions are handled through the official APIs of each provider.

Question 21

Why is my transfer speed slow?

Accepted Answer

Transfer speeds are determined by your Wi-Fi router’s hardware and distance. For the fastest speeds, use a 5GHz Wi-Fi connection or connect your computer via Ethernet.

Question 22

Is Sync free to use?

Accepted Answer

The app is free to download and includes basic functionality. Additional cloud drives and advanced features are unlocked through in-app purchases.

Question 23

How are cloud services unlocked?

Accepted Answer

Each cloud provider or advanced drive is enabled through a one-time in-app purchase tied to your app store account.

Question 24

Can I use the same license on multiple devices?

Accepted Answer

In-app purchases are linked to your store account and can generally be restored on other devices using the same account, subject to each platform’s policies.

Question 25

How do refunds work?

Accepted Answer

Refunds are handled by the respective app store (Apple, Google, Microsoft) according to their purchase and refund policies.

Question 26

How do I get technical support?

Accepted Answer

Support is available through the developer’s website and the support links provided on each app store listing.

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